Your front desk is great on the phones — when they can get to them. Donna picks up the rest: after hours, over lunch, when both lines are busy. She books the appointment straight into your PMS and hands your team a tidy summary in the morning. Nobody replaced. Nothing missed.
Donna isn't here to replace your front desk — she's the backup they've been asking for. She takes the overflow, the after-hours, and the holiday calls, so your team can stay with the patient in the chair.
Donna understands your providers, operatories, treatment durations, and recall windows. She offers patients real availability — not "let me check and call you back." She books straight into Dentrix, OpenDental, Eaglesoft, Curve, and more.
Warm, unhurried, professional. Patients calling after close hear a real conversation — not a phone tree. She handles interruptions, accents, and the "actually, can my husband come too?" moments without breaking stride.
When your team is with a patient and a call rings out, Donna calls the number back within 30 seconds. Cancellation? She fills the gap from the waitlist. Recall due? She reaches out before the patient drifts to another practice.
Your team goes home at 5. The patient with the chipped tooth calls at 9. Donna answers, triages, books them in or escalates a true emergency — and your front desk walks in to a full schedule instead of a voicemail backlog.
Collects insurance details, chief complaint, contact info — and pushes everything to your PMS before the call ends.
When a patient cancels, Donna re-offers the slot to your waitlist instantly. The chair fills itself.
Every call recorded, transcribed, and summarized for your front desk each morning. Donna works for them — not around them.
Real scenarios, real bookings. These are the calls that used to hit voicemail.
Your team answers everything they can. This is about the calls nobody could take.
Drag the sliders to match your practice. The result is usually why people scroll back up and press the mic button.
Assumes 3 in 10 missed callers would have booked — industry-conservative.
in appointments that rang out, unanswered.
We learn your services, providers, hours, fees, insurance accepted, and quirks. Donna sounds like she's worked there for years.
We connect to your PMS and forward your phone line. No new hardware. Your existing number stays exactly the same.
Donna starts covering the calls your team can't take. You watch the dashboard fill with bookings, transcripts, and recovered missed-call revenue.
Month-to-month. No contracts. Cancel anytime. Pricing in CAD.
No — and she's not designed to. Donna only takes the calls your team physically can't: after hours, both-lines-busy overflow, lunch, holidays. During office hours your staff answers exactly as they do today. Most teams tell us Donna made their job better — no more voicemail triage at 8am.
Most patients don't realize they're speaking to an AI. Donna handles interruptions, accents, half-formed questions, and the conversational pivots a real receptionist deals with. We tune her voice, pace, and warmth specifically for healthcare — never robotic, never rushed.
Dentrix, OpenDental, Eaglesoft, Curve, Carestack, Dental4Web, ABELDent, Tracker, Maxident, ClearDent, and most major PMS platforms with an API or online booking layer. If yours isn't on the list, ask us — we usually have an integration path.
No. We forward calls from your existing line. Patients see the same number they always have. You can set Donna to take everything, only after-hours, or only overflow when your team is on another line.
You'll never have a dropped call. Overage is billed at a transparent per-minute rate (we'll show you before you sign). Most clinics never hit overage — your first two months are unlimited so we can size the right plan together.
Yes. If a caller describes a true emergency (uncontrolled bleeding, facial swelling, trauma), Donna routes them straight to your on-call dentist or the appropriate emergency service per your protocol. You decide the rules.
Our standard plans are PIPEDA-aligned and suitable for Canadian dental practices. The HIPAA add-on (pricing available on request) gives you a signed BAA, PHI-grade encryption, US data residency, and audit logs — required for US-bound patient data.
No. Donna is strictly month-to-month. Cancel anytime with 30 days' notice. The only commitment we ask is that you let her show you what she can do in the first two months — which is why those months are unlimited minutes.
Tell us about your practice and we'll show you how Donna can start booking patients this week.